Returns

At Giftablz, we want you to love your order. If something is not right, we are here to help.

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • be unused and in the same condition that you received it
  • be in its original packaging
  • include all original parts, accessories, and inserts
  • include proof of purchase or order number

Items sent back without first contacting us may not be accepted.

To start a return, please contact us at support@giftablz.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at support@giftablz.com.

Please include:

  • your order number
  • a brief description of the issue
  • clear photos of the item and packaging

If approved, we will offer a replacement, refund, or other appropriate resolution.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • personalized or custom-made items
  • final sale or clearance items
  • gift cards
  • items marked as non-returnable on the product page
  • used items or items not in original condition

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please request a return for the original item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Shipping charges from the original order are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank, as processing times can vary.

If you have done all of this and still have not received your refund, please contact us at support@giftablz.com.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After that, we may already begin processing your order and cannot guarantee cancellation.

If your order has already been processed or shipped, you will need to follow our standard return process after delivery.

Contact Us

For return or refund questions, contact us at:

Giftablz
Website: https://giftablz.com
Email: support@giftablz.com
Phone: 503-877-5544
Mailing Address: 282 SE Ivy St, Mill City, OR 97360